“Heather was amazing when we recently bought a new home. Heather was very responsive and easy to communicate with. Heather picked-up on several errors in the seller's paperwork, and really made the process of buying a home as smooth and stress-free as possible. She keep us updated regularly on the buying process and we closed faster than projected. Heather is now a good friend.”

"It is my pleasure to thank you for all the help I have received from Coldwell Banker. The engines that pulled my sale along were agents Arthur and Heather Ross. They were always there for me, every hour of every day. They used the friendly staff to fix a glitch on my title. They went out of their way to market my home, and to answer technical questions. “They are defined by the following: Polite: Punctual: Organized: Driven: Thorough: Dedicated. I am really impressed by the way they kept my sale on track. I should only expect a successful sale from these fine realtors. To anyone interested in selling a home I would say, “Let Arthur and Heather show you what they can do for you.”                                                                                                                                          

“Heather and Arthur recently helped us sell our home in La Crescenta, CA. We were first time sellers and they helped us through the process with patience and expertise. They did a wonderful job helping to stage our home and they marketed it brilliantly. When we received multiple offers over asking they discussed the pros and cons of each offer and ensured the very best result and smooth closing. They also made sure that there was minimal disruption to our children and pet and that showings and open houses were kept to what was necessary. We could not have asked for a better result and experience.”

Arthur and Heather Ross stood by our sides for over ten months as we looked at property after property in a sizzling hot market. While it would have been easy for a normal agent to get frustrated, they never did; rather the wit and persistence of Arthur, and the temperament and genuineness of Heather, helped us stay the course and find our dream home. Their knowledge of the local market, combined with their understanding of market trends, makes them a truly successful team that can be relied on with the certainty that good results will follow. We are pleased to be able to acknowledge them now, and would not hesitate to recommend them to our closest friends and family. La Crescenta

“Heather and Arthur Ross were a pleasure to work with. I would highly recommend them as agents. They sold my house in 1 week - over asking!

They were knowledgeable and walked me through all the paperwork and procedures in selling my home. They offer personalized service and attention and took care of being there when services were needed, as I had already moved to another city.  I would highly recommend them.”

“Heather and Arthur came highly recommended and they deserve every bit of that praise!  They were great partners and advisers throughout the process. In preparing to list my property, they noted the importance of properly staging my unit, but were also aware that I was on a budget.  To help save money, they offered items from their own collection as well as plants and books from their own house!  The items they selected made the house look marvelous and we received plenty of compliments on the house. Their marketing and pricing strategy resulted in offers on the very first day of the listing.  We decided to wait to review offers till after the open house over the weekend and to review offers on Mon. However, based on their conversations with the various agents, they recommended pushing to Tues to let a few more offers trickle in.  I ended up getting 11 offers in just one week!  This exceeded my expectations and they guided me through the confusing counter offer process.  One benefit of this great duo is that, on occasion, Heather and Art have different opinions and strategies, but this works in your favor as it effectively lets you hear the pros and cons of each position and then arrive at the best decision. They went above and beyond to help me with my sale, including late nights and enduring my frantic calls over the weekend!  Their guidance resulted in me selling my place faster and for more money than I had expected.  Kudos to them!”

Heather and Arthur helped us buy and sell our first family home in the La Crescenta area. In a sellers market like we experienced, the process was overwhelming at times. However, Heather and Arther were patient (we put the process on hold for a few months) and always attentive to our needs.
We've lived in our home for almost a year now and couldn't be happier with the purchase. We are thankful for their guidance and support along the way.

Heather and Arthur are a joy to work with. They know the market and work hard to ensure your home is priced just right to attract potential buyers. Our home was sold for over asking price within two weeks of listing. I could not have asked for a better experience.

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Heather and Arthur Ross, our wonderful Real Estate agents from Coldwell Banker, were excellent in representing us in the recent purchase of our beautiful new home. Their great experience, extensive knowledge and deep understanding of the whole house buying process was clearly demonstrated and as a result the experience was largely stress free as far as we were concerned! And most importantly thanks to Heather and Arthur Ross, we are we are living in our lovely home. Thank you!

Arthur and Heather are wonderful agents! They took care of me and have been exceptionally helpful. They were very informative about the area and were attentive and responsive to all my questions and concerns. I would not hesitate to recommend them to my best friends.                                                                                                                                                                   

It was wonderful working with Heather and Arthur. They put in a huge amount of time for us with meetings and open houses. Having them represent us helped reduce the stress level a lot because of their consistently good advice. We knew we were working with people we could trust. Thank you both for your patience and support..

“Arthur and Heather Ross are highly qualified, detailed and conscientious agents who I am happy to recommend; you will receive kid-glove treatment, knowledgeable financial advice and energetic action in your behalf.”                                                                                              

Heather and Arthur worked great together to get us the house of our dreams. They have a way of contributing advice from their years of experience while, at the same time, understanding that ultimately these decisions are up to you. After patiently showing us a number of homes, we found one we wanted. There was fierce competition for this home, but with their resourcefulness and savvy, they were able to guide us through the process where we beat the competition without feeling like we overpaid. I would not hesitate to recommend Heather and Arthur.                             

We are so very grateful to have had the assistance of Heather and Arthur when buying our home.  They listened to our wants and needs to help us find potential properties and were patient as we looked and looked for the perfect fit.  When we finally found "our home", they were so incredibly fastidious in organizing every aspect from offer to closing and tracking that things were successfully accomplished within specified time frames.  My husband and I were so busy with work and family and it was such a great relief to know that everything was being taken care of - Arthur and Heather kept us apprised at each step.  When we emailed and texted at our availability, they were immediately responsive and assisted with whatever we needed.  They are seasoned professionals who are greatly respected in the community; their relationships with the other agents facilitated all interactions through the process, and their arsenal of vetted professionals (to perform inspections, to review contracts) made all aspects of the process truly seamless.  We could not have had a better experience in buying our home, and we are so thankful for Arthur and Heather as they were the key to making it so easy!

Heather and Arthur were an absolute delight in helping our new family find the perfect home. They were a tremendous wealth of knowledge, and patient as they educated us in every part of Pasadena. Our hearts were originally set on South Pasadena, but as it was out of our price range, Heather and Arthur introduced us to the wonderful town of Sierra Madre! After a few months they helped us find a little gem and held our hands through the grueling escrow process. Heather and Arthur then went above and beyond our expectations when they helped find renters for our old home. If you're looking for a realtor team who are experienced, professional and genuinely good people, Heather and Arthur are your team!                                          

If you are looking for some awesome, knowledgeable people to work with, these are the guys I highly recommend. Their friendliness and result-driven approach is what I love about them.

I recently sold my home in Pasadena, very quickly, thanks to the help of Heather and Arthur Ross of Coldwell Banker. They took care of everything; the advertising, the open house, the paperwork, and helping me to find a new location to call home. I highly recommend them both for their professionalism and perfect follow through in attending to every detail.

We had been through many agents in two years of looking. I think fate brought us to Heather and Arthur Ross.  They really understood what our priorities were, at the same time getting us to be realistic about what we could afford without compromising our lifestyle. They were very accommodating, showing us homes based on our busy work schedules and entertaining our two young children while we took our time looking through the homes or filling paperwork, which they brought to us to make it more convenient. We trusted Heather and Arthurs’ opinions and frequently asked what they thought we should do. They were very open with us and we appreciated their honesty. In about a couple of months we made an offer and are now settled in a home which we love. This will be where our children grow up and we will have many memories. Thank you Heather & Arthur

“Heather and Arthur were exceptionally helpful and efficient arranging our property rental. I live in the UK and knowing that Heather and Arthur have securely organised the rental of my property gives me great peace of mind. From the start to the finish their service has been highly professional, efficient but most of all their personal service is exceptional. I wouldn't hesitate to recommend both of them.”